Terms and conditions for cancellation

General rental conditions for tourist use

The request for availability is not binding and does not act as a contract neither for the customer nor for Casa Carlotta.

The booking request is binding for the customer but not binding for Casa Carlotta, which party is free not to accept the booking.

The booking confirmation that Casa Carlotta sends to the client is binding for both parties and establishes the drawing up of the booking contract with options.

After receiving the deposit, Casa Carlotta will undertake to send the customer a confirmation e-mail.

By paying the deposit, the customer accepts the cancellation conditions of the structure.


Starting from 10.00 (check in) and no later than 18.00 unless specifically authorized by the structure.


The room must be vacated by 12.00 on the day of departure (check out); unless specifically authorized by the structure.

Anyone who leaves after this time will pay for another day of stay without having the right to use the house he is occupying.

If the non-observance of the time indicated above results in the impossibility for new guests who have booked the room to access or the impossibility for the service staff to carry out the ritual cleaning, the consequent damages both economic and image for the structure will be completely attributable to those who do not respect this rule.


All the year


The payment of the deposit equal to 50% of the rent must be made within 7 days of receiving the booking confirmation.

The payment of the balance must take place at the time of taking possession of the booked accommodation.

The only accepted payment method is bank transfer.


Withdrawal / cancellation of booking

Free cancellation if made within 7 days of receiving the booking confirmation

If the cancellation is made within 15 days of receiving the booking confirmation, Casa Carlotta will keep 30% of the deposit paid

Covid clause:

If the booking should be canceled for reasons attributable to Covid (ban on travel imposed by the competent governments or upon presentation of a medical certificate), even a few days before arrival (and therefore even beyond the 15-day deadline), a voucher of the same value as the deposit is issued, for the transfer of the stay in 2021.

The voucher, in fact, could be spent until 31.12. 2021


Via Colonnello Aprosio, 446 - 18019 Vallecrosia (IM)

If you have any questions or need more information, please call us: